unexpected restart

Suddenly my iMac restarting when I use it or even when I don't use it. At the restar, after put the password at the login, it appear the advise "Mac restarted unexpectedly" and I don't know what is the problem with it.

iMac 24″, macOS 14.1

Posted on Nov 24, 2023 3:33 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2023 11:58 AM

Download and run Etrecheck. Be sure to give it Full Disk access before running.



Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


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Question marked as Top-ranking reply

Nov 24, 2023 11:58 AM in response to floriana1612

Download and run Etrecheck. Be sure to give it Full Disk access before running.



Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


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unexpected restart

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