ipad says connect to iTunes
My mom forgot her password and now it says connect to itunes , but how do I do that to reset it ?
iPad Air, iOS 12
Question marked as
you connect it by the cable to a computer
and read
If you forgot your iPad passcode - Apple Support
if you don't own a computer then you will have to use a computer from a friend/relative/public library or computer store
if the computer you end up using is a newer mac then one use finder rather than itunes to restore the ipad