New iPhone is asking for security code to set it up but I can't find it

New I phone its asking for security code to set it up. none provide no text not in e mail. phone is a paper weight



[Re-Titled by Moderator]


Windows, Windows 10

Posted on Nov 24, 2023 12:15 PM

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Question marked as Top-ranking reply

Posted on Nov 24, 2023 3:39 PM

When signing into iCloud on a new device, you will be prompted for a two-factor authentication code that is sent to a Trusted Device that was used when you set up the Apple ID. This is normally called a Verification Code. If you no longer have the Trusted Device, you usually have the option to send the code to one of the Trusted Phone Numbers on your account.

Two-factor authentication for Apple ID - Apple Support

If you no longer have that device or a Trusted Phone number, you will need to attempt Account Recovery by going to this website and resetting the password:

https://iforgot.apple.com


The other code could be the optional security measure called a Recovery Key and would have been turned on when you had your account 5 years ago. This code is 28 characters is provides extra protection for your Apple ID. It is not used very often, because if you did not write this code down and no longer have access to the Trusted Device, then you would be locked out of your account permanently.

Set up a recovery key for your Apple ID - Apple Support


A screenshot of what you are seeing may be helpful to narrow down exactly what it is asking for.


7 replies
Question marked as Top-ranking reply

Nov 24, 2023 3:39 PM in response to hateiphonenow

When signing into iCloud on a new device, you will be prompted for a two-factor authentication code that is sent to a Trusted Device that was used when you set up the Apple ID. This is normally called a Verification Code. If you no longer have the Trusted Device, you usually have the option to send the code to one of the Trusted Phone Numbers on your account.

Two-factor authentication for Apple ID - Apple Support

If you no longer have that device or a Trusted Phone number, you will need to attempt Account Recovery by going to this website and resetting the password:

https://iforgot.apple.com


The other code could be the optional security measure called a Recovery Key and would have been turned on when you had your account 5 years ago. This code is 28 characters is provides extra protection for your Apple ID. It is not used very often, because if you did not write this code down and no longer have access to the Trusted Device, then you would be locked out of your account permanently.

Set up a recovery key for your Apple ID - Apple Support


A screenshot of what you are seeing may be helpful to narrow down exactly what it is asking for.


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New iPhone is asking for security code to set it up but I can't find it

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