My father's iPhone suddenly has a requirement for a security passcode - this was not installed by him or myself - and now we're locked out of his phone.
This is such garbage - he is in dementia and it's his only contact means - with a picture of me via a shortcut that he can just phone by pressing it. But now - the phone is useless as it can't be opened and even the "erase" function doesn't work to reset it.
Such garbage. I'm so irate I could spit.
Here, a forgotten passcode means a device reset.
This followed by a restoration, if backups are available. If not, then the contents of iCloud will remain available, so long as the Apple Account credentials are known or can be recovered.
Not a situation I’d prefer anyone to have to deal with. I tried to keep some folks on their own and (what I’d thought was) familiar gear for too long, and delayed getting them over onto DECT 6.0 cordless or equivalent phone, or onto a feature phone. They faded faster than I’d expected (or were better at concealing it, or I was just too hopeful), unfortunately. Next time I must deal with this, they migrate over earlier.
Other considerations here can include muting or potentially blocking unknown numbers and texts (scam calls and scam texts, oh my, all the scams), and potentially also setting up recovery contacts and legacy contacts.
If not migrating, one other Apple feature that’s become available is Assistive Access, which can reduce the UI complexity of iPhone. Without this and other changes, saw no end of “fun” arising with maintaining settings too, having tried what I could think of to avoid those “helpful” settings changes.
Here, a forgotten passcode means a device reset.
This followed by a restoration, if backups are available. If not, then the contents of iCloud will remain available, so long as the Apple Account credentials are known or can be recovered.
Not a situation I’d prefer anyone to have to deal with. I tried to keep some folks on their own and (what I’d thought was) familiar gear for too long, and delayed getting them over onto DECT 6.0 cordless or equivalent phone, or onto a feature phone. They faded faster than I’d expected (or were better at concealing it, or I was just too hopeful), unfortunately. Next time I must deal with this, they migrate over earlier.
Other considerations here can include muting or potentially blocking unknown numbers and texts (scam calls and scam texts, oh my, all the scams), and potentially also setting up recovery contacts and legacy contacts.
If not migrating, one other Apple feature that’s become available is Assistive Access, which can reduce the UI complexity of iPhone. Without this and other changes, saw no end of “fun” arising with maintaining settings too, having tried what I could think of to avoid those “helpful” settings changes.
I can totally sympathize with you. My mother had Alzheimer’s and was constantly enabling features that required a passcode be setup such as Apple Pay. She of course denied it, but she couldn’t remember. After a few months I finally got her a simple cell phone with big buttons. I wish you and your family the best.
MrHoffman wrote:
Not a situation I’d prefer anyone to have to deal with. I tried to keep some folks on their own and (what I’d thought was) familiar gear for too long, and delayed getting them over onto DECT 6.0 cordless or equivalent phone, or onto a feature phone. They faded faster than I’d expected (or were better at concealing it, or I was just too hopeful), unfortunately. Next time I must deal with this, they migrate over earlier.
Have you tried using Assistive Access?
Assistive Access User Guide - Apple Support
IdrisSeabright wrote:
MrHoffman wrote:
Not a situation I’d prefer anyone to have to deal with. I tried to keep some folks on their own and (what I’d thought was) familiar gear for too long, and delayed getting them over onto DECT 6.0 cordless or equivalent phone, or onto a feature phone. They faded faster than I’d expected (or were better at concealing it, or I was just too hopeful), unfortunately. Next time I must deal with this, they migrate over earlier.
Have you tried using Assistive Access?
Yes.
MrHoffman wrote:
…If not migrating, one other Apple feature that’s become available is Assistive Access, which can reduce the UI complexity of iPhone. Without this and other changes, saw no end of “fun” arising with maintaining settings too, having tried what I could think of to avoid those “helpful” settings changes.
Though Assistive Access and supervisory device control profiles (and parental controls, as eponymous as that might be here) can be helpful, I’m still inclined to migrate to simpler and sooner.
MrHoffman wrote:
Though Assistive Access and supervisory device control profiles (and parental controls, as eponymous as that might be here) can be helpful, I’m still inclined to migrate to simpler and sooner.
It's a tough situation. I hope it's not one you have to work through very often.
Unwanted "Security Code" on iPhone
