Can't send or receive iMessages after iOS update

Hi, I’m having trouble with iMessages after the last ear update. I can’t sent or receive them. Is there a fix for this? Also FaceTime calls don’t work either? Thanks


[Re-Titled by Moderator]

iPhone 11, iOS 16

Posted on Nov 24, 2023 8:09 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2023 11:04 PM

It seems like you're experiencing issues with iMessage and FaceTime, and it might not necessarily be related to an iOS update. Have you attempted to utilize your Apple ID to send messages or initiate FaceTime calls? This alternative approach is worth considering, as it operates independently of your phone number. Unlike using your phone number, which may require a distinct activation process, using your Apple ID can often bypass such complications. Exploring this avenue might just resolve the troubles you're facing with iMessage and FaceTime.


To activate iMessage and FaceTime using your Phone number

  1. First, check to know whether you have an SMS plan enabled for at least One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.


1 reply
Question marked as Top-ranking reply

Nov 24, 2023 11:04 PM in response to Kylie_83

It seems like you're experiencing issues with iMessage and FaceTime, and it might not necessarily be related to an iOS update. Have you attempted to utilize your Apple ID to send messages or initiate FaceTime calls? This alternative approach is worth considering, as it operates independently of your phone number. Unlike using your phone number, which may require a distinct activation process, using your Apple ID can often bypass such complications. Exploring this avenue might just resolve the troubles you're facing with iMessage and FaceTime.


To activate iMessage and FaceTime using your Phone number

  1. First, check to know whether you have an SMS plan enabled for at least One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't send or receive iMessages after iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.