After verifying my billing information, iPhone still won't let me download apps from the App Store

Everytime I try to download apps, my phone asks me to put in my password to verify my billing information and when I do that, it still won’t download the app



[Re-Titled by Moderator]


iPhone 11 Pro Max, iOS 17

Posted on Nov 25, 2023 2:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2023 1:18 PM

Re: "Why won’t my phone let me down load apps : asks me to put in my password to verify my billing information

and when I do that, it still won’t download the app"


As Apple users, like yourself, in the community, we have no access to your accounts or details)

There are various reasons that it could be, so you might want to check through some of the possibilities:


You can check you are correctly signed in (to your iPhone) with your Apple ID:

Sign in with your Apple ID - Apple Support

_________________________________________________

You might want to log-in to your Apple ID account online and check all your details are correct and up-to-date:

(You can add to, or edit your details, (eg: card expiry date etc.) if you wish.) 

https://appleid.apple.com


If needed: How to: Get a verification code and sign in with two-factor authentication - Apple Support

___________________________________

You can check whether there are restrictions in place in ScreenTime:

(Check: Settings > ScreenTime > Content and Privacy Restrictions > iTunes & App Store Purchases)

and

How to: Manage App Store purchases, subscriptions, settings, and restrictions on iPhone - Apple Support

___________________________________

If you have disputed a charge from Apple:

you may need to ask your card provider to allow payments to Apple again:

Also see: What to do: If you can’t download or update apps - Apple Support

___________________________________

If needed (eg: info. / support / contact options etc.):

App Store Support website App Store - Official Apple Support

and

Billing and Subscriptions Support website: Subscriptions and Billing - Official Apple Support

1 reply
Question marked as Top-ranking reply

Nov 25, 2023 1:18 PM in response to tiahney-leigh

Re: "Why won’t my phone let me down load apps : asks me to put in my password to verify my billing information

and when I do that, it still won’t download the app"


As Apple users, like yourself, in the community, we have no access to your accounts or details)

There are various reasons that it could be, so you might want to check through some of the possibilities:


You can check you are correctly signed in (to your iPhone) with your Apple ID:

Sign in with your Apple ID - Apple Support

_________________________________________________

You might want to log-in to your Apple ID account online and check all your details are correct and up-to-date:

(You can add to, or edit your details, (eg: card expiry date etc.) if you wish.) 

https://appleid.apple.com


If needed: How to: Get a verification code and sign in with two-factor authentication - Apple Support

___________________________________

You can check whether there are restrictions in place in ScreenTime:

(Check: Settings > ScreenTime > Content and Privacy Restrictions > iTunes & App Store Purchases)

and

How to: Manage App Store purchases, subscriptions, settings, and restrictions on iPhone - Apple Support

___________________________________

If you have disputed a charge from Apple:

you may need to ask your card provider to allow payments to Apple again:

Also see: What to do: If you can’t download or update apps - Apple Support

___________________________________

If needed (eg: info. / support / contact options etc.):

App Store Support website App Store - Official Apple Support

and

Billing and Subscriptions Support website: Subscriptions and Billing - Official Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After verifying my billing information, iPhone still won't let me download apps from the App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.