I purchased 50.00 apple gift card to give as gift, the recipient says it does not work what do I do

I haven spoken with 3 Apple advisors by phone. It appears to them that the code is invalid because the GCA #s on the sleeve and card do not match. I have gone to **** and back to make this Apple gift card right to my recipient and have spent way more than $50. of my time. You are my last resort to get a new GOOD code #. I have photos of front and back of both sleeve and card, the Walmart receipt and the screen showing it does not work. What else do you need.


Posted on Nov 25, 2023 6:51 PM

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4 replies

Nov 26, 2023 5:37 PM in response to Myeyesonyou

We are all Apple users, like yourself, in this community, so there is not a lot that we can do.


I guess you know already: You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.


The recipient of your gift must have an Apple ID in your country or region.


You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store.

Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have.

and

See the other tips for "Card is not valid" in the article below:

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

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Apple's info. on giving Gift Cards and more as gifts:

(Cancel a gift may not work for cards purchased elsewhere)

Gift apps, music, movies, and more from Apple - Apple Support

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About Gift Card Scams - Official Apple Support

If you believe you're the victim of a scam involving Apple Gift Cards, App Store & iTunes Gift Cards,

or Apple Store Gift Cards,

you can call Apple at 800-275-2273 (U.S.) and say "gift cards" when prompted.

Mar 27, 2024 3:30 AM in response to maynor36

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


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I purchased 50.00 apple gift card to give as gift, the recipient says it does not work what do I do

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