iPhone 7 froze

My iPhone 7 froze. I was playing a game, and i died. And the screen froze, it showed the same thing for a few minutes, then i tried rebooting, and turning off. And then it showed the loading black screen, and it won’t show anything else now, but i know it’s on, and it’s also overheating. What do i do?

iPhone 7, iOS 11

Posted on Nov 25, 2023 8:31 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2023 8:47 PM

staymoa Said:

"My iPhone 7 froze. I was playing a game, and i died. And the screen froze, it showed the same thing for a few minutes, then i tried rebooting, and turning off. And then it showed the loading black screen, and it won’t show anything else now, but i know it’s on, and it’s also overheating. What do i do?"

-------


Troubleshooting a Frozen iPhone:


Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support


No Success?

Refer the the following for troubleshooting techniques.






Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 25, 2023 8:47 PM in response to staymoa

staymoa Said:

"My iPhone 7 froze. I was playing a game, and i died. And the screen froze, it showed the same thing for a few minutes, then i tried rebooting, and turning off. And then it showed the loading black screen, and it won’t show anything else now, but i know it’s on, and it’s also overheating. What do i do?"

-------


Troubleshooting a Frozen iPhone:


Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support


No Success?

Refer the the following for troubleshooting techniques.






Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 froze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.