Logged out of my old iCloud because my phone broke, help me get it back

I have lost access to my iCloud account : ch***@icloud.com.

I only lost the account because my phone broke, and I lost access.


The recovery phone number is no longer my phone number and I cannot verify this way. I made a new iCloud, under the email ch***@gmail.com, for now.


I have lost my WhatsApp, and pictures, most importantly. My new iCloud and old one are both connected to the same bank card of mine. I have the same address, etc. is there anyway for me to get my photos back most importantly. Also, I’m still paying for the account so there is proof from both that the money comes from the same account of mine.


[Edited by Moderator]

iPhone 14, iOS 16

Posted on Nov 27, 2023 7:28 PM

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Question marked as Top-ranking reply

Posted on Nov 27, 2023 7:32 PM

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


1 reply
Question marked as Top-ranking reply

Nov 27, 2023 7:32 PM in response to ChloChloMo

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


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Logged out of my old iCloud because my phone broke, help me get it back

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