Old Apple ID appearing

I just recieved an apple watch and I am trying to pair it for the first time ever to my iphone. When i try to do this, it asks me for the password to an old apple id that is no longer active on my current iphone. its not giving me an option to use a different apple id. how do i fix this? 

Apple Watch Series 9, watchOS 10

Posted on Nov 28, 2023 2:03 PM

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Question marked as Top-ranking reply

Posted on Nov 28, 2023 7:32 PM

Use the steps in this support article to remove personal information from a device. --> Before you buy, sell, give away, or trade in - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


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Question marked as Top-ranking reply

Nov 28, 2023 7:32 PM in response to karine249

Use the steps in this support article to remove personal information from a device. --> Before you buy, sell, give away, or trade in - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


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Old Apple ID appearing

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