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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The instructions say System Preferences --> General--> move or reset. The general tab looks like the picture.
Depends why it didn't work. BDAqua's suggestions about using EtreCheck will certainly provide useful information - but so would your first-hand explanation of what happened. For example, what error messages were displayed, if any.
Follow the steps in What to do before you sell, give away, or trade in your Mac
Remember to backup first as these steps will erase EVERYTHING on the computer!!!!
Follow the steps at > What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
If you plan on keeping the iMac for yourself, then continue with the setup after step #7.
We need to see what all is running, a report from this will not display any personal info...
Using EtreCheck - Apple Community
EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.
Give etrecheck Full Disk Access before running.
Thanks for Old Toad’s etrecheck instructions…
Slow iMac 2017 - Apple Community
Earlier versions of etrecheck...
https://macdownload.informer.com/etrecheck/versions/
Are you planning to keep the computer after the factory reset?
If so, you can just reinstall the system software by first erasing all the content on the computer (Use Disk Utility to erase an Intel-based Mac - Apple Support) and then reinstalling the system software (How to reinstall macOS – Apple Support (UK))
If you're planning to give away, trade or sell the computer you should follow the instructions here: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Did you try rkaufmann87's or den.thed's link???
Click on the blue text below.
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Thank you. I got it done.
Thank you. I got it done.
How do I clear my information and contents from a macOS version 10.15.7
How do I clear my information and contents from a macOS version 10.15.7
What do I do if these options don’t work
How to factory reset macOs Catalina 10.15.7?
