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Sent in a perfectly good iPad for a trade in of £100.
then get an email saying there’s a screen problem and the value is 0. They say I can have my device back but there’s no way to request that in the app.
Total con
I started on apple.com to submit a trade in. It redirected to Likewize. They sent me a box with shipping label. I sent the device and the tracking says they received it. I received an email from Likewize saying they never received the device. I tried emailing them with their stated email addresses, but none of them work. I called Apple, they said they don't know who Likewize is and that I should have a valid order number if it was from them.
Likewize even has a website that shows the status of the device trade in. I've tried to call them, you just end up listening to music forever.
Likewize is a scam stealing returned devices. Apple is responsible for this as their site redirects to Likewize as part of the return device process, but is taking no responsibility. I hope this gets picked up by some news agency, otherwise there is nothing we can do.
I started on apple.com to submit a trade in. It redirected to Likewize. They sent me a box with shipping label. I sent the device and the tracking says they received it. I received an email from Likewize saying they never received the device. I tried emailing them with their stated email addresses, but none of them work. I called Apple, they said they don't know who Likewize is and that I should have a valid order number if it was from them.
Likewize even has a website that shows the status of the device trade in. I've tried to call them, you just end up listening to music forever.
Likewize is a scam stealing returned devices. Apple is responsible for this as their site redirects to Likewize as part of the return device process, but is taking no responsibility. I hope this gets picked up by some news agency, otherwise there is nothing we can do.
When I went to trade in my iPad Pro Gen 1, I answered the questions truthfully. They said the value is $100. I went ahead and bought a new iPad Pro. After receiving it, the 3rd party said that the case was damaged and that there was screen burn in. The new value is now zero. When I got it back from them they had removed the glass screen protector and it looked like somebody had their lunch on it. The screen was greasy with finger prints. I cleaned it up and compared it to my new iPad Pro. Perfect condition. You can't tell any difference and there is zero screen burn in. The damage on the case was where it was exposed to sunlight over time. My iPad was in a UAG protective case and it was discolored slightly around the camera lens and an opening on the back. If you look at examples on eBay, anyone who used a protective case has this same issue. I'm now selling it on eBay and earning more than with the trade in. I will NEVER use Apple Trade in program again.
I have but the point is the model is dishonest. You’re offered a price, you buy a new device then they renage on the deal and make it hard to get your device back. Most folks probably won’t bother so they win both ways…
Total scam. I sent in a perfectly working fully functional MacBook for a new MacBook Air. It had physical issues at all as it was in a protective case always. The screen was protected completely as well always. They said the screen had white spots and the keys were not all functioning correctly, as well as, the Touch Bar which it didn't even have. If they are referencing the finger touch, it left working 100%. Totally disappointed.
When using the online trade-in, the value offered is an estimate - and is subject to the device being tested and examined for damage or defects. This terms of the trade-in offer are made clear during the trade-in process.
Many choose to perform a trade-in at an Apple Store - where the device is evaluated and a trade-in value for qualifying devices is finalised. This removes any doubt as to the final trade-in valuation.
Trading it in while making a purchase in the store will get you the amount offered immediately while Apple has examined the device.
Using the online method will get you an initial estimate from Apple. When you send it in, make note of which company you are sending it to - Apple uses third party trade in partners. They inspect it and make the final determination. The only way to disagree with their final offer is to file a complaint using the photos you've taken showing its condition and/or videos. Otherwise you have no proof.
Something similar happened to me when I traded in my iPad, they got my device confused for someone else's.
Called Apple Support and they resolved it: Official Apple Support
And how would you do that? No number, no email address !!! It’s a con
You have to make an appointment or call 1-800-MY-APPLE
Perfectly good iPhone “rejected for trade in” for no functional external ports.
I’ll have it back and use it as an iPod. The port worked perfectly.
Such a scam.
Bull sh1t of the highest order.
you can try contacting them
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple
Apple‘s website should not be redirecting to anyone else’s.
You can leave feedback about this on feedback.apple.com
take a look at the terms on this part of a Likewize site - they used to be called Brightstar.
Avoid Likewise Apple Trade in Scam
