I started on apple.com to submit a trade in. It redirected to Likewize. They sent me a box with shipping label. I sent the device and the tracking says they received it. I received an email from Likewize saying they never received the device. I tried emailing them with their stated email addresses, but none of them work. I called Apple, they said they don't know who Likewize is and that I should have a valid order number if it was from them.
Likewize even has a website that shows the status of the device trade in. I've tried to call them, you just end up listening to music forever.
Likewize is a scam stealing returned devices. Apple is responsible for this as their site redirects to Likewize as part of the return device process, but is taking no responsibility. I hope this gets picked up by some news agency, otherwise there is nothing we can do.