iOs 17.1.1 - share button is broken, please advice how to fix the bug

Hello,

Inside safari or in photos app, I cannot share an item using the main share button, see printscreen bellow



When I push airdrop, messages or any button, nothing happens


I also sometimes get a full blank screen like this one


Please provide me with advice on how to fix this. It looks like a bug to me, and it's very annoying

iOs 17.1.1 on brand new iPhone 15 pro


iPhone 15 Pro

Posted on Nov 29, 2023 12:02 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2023 7:21 PM

I had a session with Apple support on this and it turned out for me to be a problem with an old management profile from my former employer on my phone (settings… VPN and device management) which needed deleting and a phone reboot. Presto! Problem solved. Kudos to Eric at a

Apple Support for his fix

103 replies

Dec 25, 2023 12:16 PM in response to vparpoil

This starred with 17.2.1 update for me. Force power off (volume up, volume dn, side button) fixed it the first time. 2 days later, started again. Force power cycle didn’t help. Surprisingly regular power off fixed it. 2 hours later, came back again. I use WhatsApp and Ring apps a lot. Not sure if they are causing some incompatibility with the new update. Could be some other App too. Very frustrating!


Dec 27, 2023 6:02 AM in response to vparpoil

Exact same thing happening to me since IOS 17 update.. my partner also purchased us a Promax15 each and the same thing is still happening for me. I spent 3 hours on the phone to Apple support on 12/12/23 speaking to 4 different agents & no one could figure it out. They said they would escalate it to the ‘engineer’ dept & call me back the following week. Crickets..

my partners phone has no issues and can still airdrop etc. I can receive but can’t send as I get blank options like you and nothing happens when I press the airdrop button or message or messenger etc..

It’s pathetic that we’ve paid a fortune for these phones & they can’t do what they are meant to do and nobody at Apple can figure it out..

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iOs 17.1.1 - share button is broken, please advice how to fix the bug

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