My brother was an iphone customer; he passed away in October 2023 (last month) and we need access to his iphone for pertinent information to make arrangements. His phone is locked. We have a death certificate. Please advise.
Windows, Windows 10
For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support
For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support
The process will depend upon the country in which you live. Typically you would have a lawyer who would present this to a judge. You may wish to contact Apple and find out what they require where you live.
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
Yes, I read that article, but it doesn't help me take the next steps. I have a death certificate---what do I do next? Who helps? who do I contact? Would love to hear from someone who has been through the process.
How do I get access to the iphone of a deceased family member?
