When I try to open the Apple Watch app, the phone screen turns black and unresponsive

I am trying to pair my new Apple Watch with my I phone


iPhone 13 Pro, iOS 17

Posted on Nov 30, 2023 5:32 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2023 8:29 PM

It appears that the Watch app crashes on launch.

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 30, 2023 8:29 PM in response to Capmhd

It appears that the Watch app crashes on launch.

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

When I try to open the Apple Watch app, the phone screen turns black and unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.