Level 1

15 points

Update 17.1.2 bricked my phone

Well, thanks for the update.

After updating I am now completely unable to use my phone. I get to the login screen where I should be able to swipe up to login and it is completely unresponsive (the camera button is also grayed out).

I have a brand new iPhone 15 pro max and I am writing this on my old iPhone X.

So… now what? Do I have to skip work tomorrow to take this somewhere? I don’t have an Apple Store within 100 miles.

Hard reset did nothing.

Please help. I need to access mY phone for obvious reasons, but also to access my Authenticator and to be able to work.

I am beyond upset.

Posted on Nov 30, 2023 9:22 PM

Top-ranking reply

Katana-San

Level 10

80,881 points

Posted on Dec 1, 2023 4:38 PM

Hello ~ Try a forced restart this way from a prior post by *Axel Foley*…

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

~Katana-San~

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32 replies

gribbled

Level 1

8 points

Dec 2, 2023 6:06 AM in response to Pharmer75

I had a similar experience with my trusty 12. The update happened overnight on power. When I woke up the phone looked normal and had the “your phone has been updated” notification. I swiped up and entered my passcode and the screen instantly went white. It said “Attempting Data Recovery” which took about 30 minutes. The phone eventually restarted and seems to work but it has an Apple Pay error. The error seems to indicate that I should talk to customer service and I may have to reinstall iOS. I’m doing a backup now to get ready for it.

I’ve used iPhone for years and have never had an issue like this.

KaeBFly

Level 6

8,617 points

Nov 30, 2023 9:42 PM in response to Pharmer75

Have you force restarted your phone? And when you say login screen are you referring to the Lock Screen?

Pharmer75 Author

Level 1

15 points

Nov 30, 2023 9:49 PM in response to KaeBFly

Yeah, force restarting didn’t work, unfortunately.

Not sure what the right term is for the screen. It’s the screen I should be able to “swipe up” to unlock. I can’t get past it.

I will now live in fear of updating for as long as I own an iphone (which has been since 2007!).

Pharmer75 Author

Level 1

15 points

Nov 30, 2023 9:59 PM in response to KaeBFly

And you are correct. I am not setting up a new phone. I’ve been using it for about a month. I just can’t login since updating.

By the way, I appreciate the replies.

So, factory reset is the only way to fix? I’ll have to figure out how to do that…

Pharmer75 Author

Level 1

15 points

Nov 30, 2023 10:29 PM in response to KaeBFly

Yeah, I can’t even get to the Lock Screen. Swiping up does nothing (which usually takes me to the Lock Screen and/or activates face

id).

Guess I’ll call tomorrow.

I don’t mind factory resetting, I’m assuming I can still set it up like a new phone afterwards by placing it next to my old one (since I still have it - I’m using to post this message).

If I have to go to the Apple Store I’d much prefer to ship it to them. I don’t have an entire day to devote to this!

Dec 11, 2023 8:07 AM in response to Pharmer75

My phone is a black brick after the latest update. I've tried the hard restart and restore. For about 45 minutes I had life, and started to restore all my data and log in, but it froze about 30 minutes into the process and I'm back in brick mode. This is a real issue . . .

NewsView

Level 1

47 points

Dec 20, 2023 12:29 PM in response to markm2112

Just a shot in the dark but what type of cable was used to do the update (or was it pushed through over wireless)?

I'm wondering if it could have anything to do with A) updating via WiFi without putting it on the charging cable, and/or B) not using an Apple original cable to install the update once hardwired.

At any rate, it is unacceptable what happened. I hope there is a solution!

Dec 21, 2023 11:38 AM in response to Pharmer75

My phone is an 8 and also bricked and i had to do the hard reset a few times. It seemed like the battery was draining, but the phone was just shutting off. Id have to press the button up then down then the right button to get it to turn on. Then the screen went red and i got it back for a few seconds but it wont stay on or turn on. Apple support is telling me they have had no issues: lol. My phone provider has a recorded message stating the issue caused by Apple.

Jan 3, 2024 12:22 AM in response to Pharmer75

my iPhone 12 max works barely. The CarPlay functions are frozen and don’t play audio or audible. The gps locks up and won’t connect. The buzzer for the silent mode works intermittently and won’t ping my watch. Ironically, I was going to 17.1.2 to fix some problems with the gps. 17.1.2 made it much worse.

Nov 30, 2023 10:18 PM in response to Pharmer75

Same here after my updating my iPhone 15 Pro to iOS 17.1.2. I don’t know what to do.

KaeBFly

Level 6

8,617 points

Nov 30, 2023 10:32 PM in response to Pharmer75

Shipping it may be one of the options they provide you if they are unable to get it working over the phone.

ga.morin

Level 1

5 points

Dec 1, 2023 3:33 PM in response to Yvan Caya

Yep. In my case I tried this three times to no avail. Next was the DFU mode method, which essentially is achieved with the same button press sequence after connecting the phone to a computer.

Dec 1, 2023 4:33 PM in response to TheLittles

Not helpful

TheLittles

Level 10

202,799 points

Dec 2, 2023 5:50 AM in response to Apple_lover_some_of_the_time

“Not helpful”

———-

🙄 How so?

Katana-San

Level 10

80,881 points

Dec 2, 2023 5:58 AM in response to Apple_lover_some_of_the_time

Hello ~ What’s really not helpful is coming into this thread and being disrespectful to a knowledgeable and senior member here. What is your solution for the Author?? Post it please….

~Katana-San~

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Update 17.1.2 bricked my phone