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Pharmer75 Author

Level 1

15 points

Update 17.1.2 bricked my phone

Well, thanks for the update.

After updating I am now completely unable to use my phone. I get to the login screen where I should be able to swipe up to login and it is completely unresponsive (the camera button is also grayed out).

I have a brand new iPhone 15 pro max and I am writing this on my old iPhone X.

So… now what? Do I have to skip work tomorrow to take this somewhere? I don’t have an Apple Store within 100 miles.

Hard reset did nothing.

Please help. I need to access mY phone for obvious reasons, but also to access my Authenticator and to be able to work.

I am beyond upset.

Posted on Nov 30, 2023 9:22 PM

Top-ranking reply

markm2112

Level 1

9 points

Posted on Dec 2, 2023 4:35 AM

I had the same issue with iphone 15 Pro and 17.1.2. I tried the update yesterday (Dec 1) and immediately after the touch screen didn't work ahd charging through the cable didn't work. I was able to charge via the magnetic charger and i could connect to itunes via USB but charging didn't work through the cable. I did try many of the suggestions in this thread like volume up, down then press power button. Did that probably 20+ times. I tried to reset the phone while connected to itunes on my PC which looked promising but ended with an error. I went to the apple store and they couldn't read the serial number on the the phone so they couldn't do anything. I got on the line with Verizon support and she had me reset the phone via logging into icloud via my PC. Finally, I was able to reset the phone but that didn't fix any of the issues. Luckily I have device protection so they are shipping me a new phone in a few days. I would love to hear the root cause for this issue.

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32 replies

TheLittles

Level 10

195,328 points

Dec 2, 2023 7:11 AM in response to ga.morin

ga.morin!

“This reinstalled IOS 17.1.2 which restored the phone to an operable state. I was able to restore my iCloud backup and now am

back in business.”

———-

Well there you go!

Great job troubleshooting!

Dec 11, 2023 8:07 AM in response to Pharmer75

My phone is a black brick after the latest update. I've tried the hard restart and restore. For about 45 minutes I had life, and started to restore all my data and log in, but it froze about 30 minutes into the process and I'm back in brick mode. This is a real issue . . .

NewsView

Level 1

35 points

Dec 20, 2023 12:29 PM in response to markm2112

Just a shot in the dark but what type of cable was used to do the update (or was it pushed through over wireless)?

I'm wondering if it could have anything to do with A) updating via WiFi without putting it on the charging cable, and/or B) not using an Apple original cable to install the update once hardwired.

At any rate, it is unacceptable what happened. I hope there is a solution!

Dec 21, 2023 11:38 AM in response to Pharmer75

My phone is an 8 and also bricked and i had to do the hard reset a few times. It seemed like the battery was draining, but the phone was just shutting off. Id have to press the button up then down then the right button to get it to turn on. Then the screen went red and i got it back for a few seconds but it wont stay on or turn on. Apple support is telling me they have had no issues: lol. My phone provider has a recorded message stating the issue caused by Apple.

Jan 3, 2024 12:22 AM in response to Pharmer75

my iPhone 12 max works barely. The CarPlay functions are frozen and don’t play audio or audible. The gps locks up and won’t connect. The buzzer for the silent mode works intermittently and won’t ping my watch. Ironically, I was going to 17.1.2 to fix some problems with the gps. 17.1.2 made it much worse.

terra172

Level 1

8 points

Apr 15, 2024 9:41 AM in response to Pharmer75

Same thing. When I took it to the store they said it wasn’t reading my sim at all. My sim reader some how got messed up in the update. I had to get a new one. I couldn’t even message Apple or call. Extremely frustrating

KaeBFly

Level 6

8,125 points

Nov 30, 2023 10:02 PM in response to Pharmer75

How to factory reset your iPhone, iPad, or iPod touch - Apple Support

KaeBFly

Level 6

8,125 points

Nov 30, 2023 9:42 PM in response to Pharmer75

Have you force restarted your phone? And when you say login screen are you referring to the Lock Screen?

Nov 30, 2023 10:18 PM in response to Pharmer75

Same here after my updating my iPhone 15 Pro to iOS 17.1.2. I don’t know what to do.

KaeBFly

Level 6

8,125 points

Nov 30, 2023 10:32 PM in response to Pharmer75

Shipping it may be one of the options they provide you if they are unable to get it working over the phone.

Dec 1, 2023 3:03 PM in response to Pharmer75

Try pressing volume up then volume down quickly then press power button until Apple logo appears, worked for my wife’s IPhone 13 with unresponsive screen after 17.1.2 update.

ga.morin

Level 1

5 points

Dec 1, 2023 3:33 PM in response to Yvan Caya

Yep. In my case I tried this three times to no avail. Next was the DFU mode method, which essentially is achieved with the same button press sequence after connecting the phone to a computer.

Dec 1, 2023 4:33 PM in response to TheLittles

Not helpful

TheLittles

Level 10

195,328 points

Dec 2, 2023 5:50 AM in response to Apple_lover_some_of_the_time

“Not helpful”

———-

🙄 How so?

snuup408

Level 1

8 points

Dec 2, 2023 6:57 AM in response to Pharmer75

Bricked mine too!!! I was trying to let the battery run down but 12 hours later I did a hard restart and it popped back on. I don’t know what happen but I will back it up today.

Update 17.1.2 bricked my phone