Update 17.1.2 bricked my phone

Well, thanks for the update.

After updating I am now completely unable to use my phone. I get to the login screen where I should be able to swipe up to login and it is completely unresponsive (the camera button is also grayed out).

I have a brand new iPhone 15 pro max and I am writing this on my old iPhone X.

So… now what? Do I have to skip work tomorrow to take this somewhere? I don’t have an Apple Store within 100 miles.

Hard reset did nothing.

Please help. I need to access mY phone for obvious reasons, but also to access my Authenticator and to be able to work.

I am beyond upset.

Posted on Nov 30, 2023 9:22 PM

Top-ranking reply

Katana-San

Level 10

80,839 points

Posted on Dec 1, 2023 4:38 PM

Hello ~ Try a forced restart this way from a prior post by *Axel Foley*…

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

~Katana-San~

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Update 17.1.2 bricked my phone

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