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Pharmer75 Author

Level 1

15 points

Update 17.1.2 bricked my phone

Well, thanks for the update.

After updating I am now completely unable to use my phone. I get to the login screen where I should be able to swipe up to login and it is completely unresponsive (the camera button is also grayed out).

I have a brand new iPhone 15 pro max and I am writing this on my old iPhone X.

So… now what? Do I have to skip work tomorrow to take this somewhere? I don’t have an Apple Store within 100 miles.

Hard reset did nothing.

Please help. I need to access mY phone for obvious reasons, but also to access my Authenticator and to be able to work.

I am beyond upset.

Posted on Nov 30, 2023 9:22 PM

Top-ranking reply

markm2112

Level 1

9 points

Posted on Dec 2, 2023 4:35 AM

I had the same issue with iphone 15 Pro and 17.1.2. I tried the update yesterday (Dec 1) and immediately after the touch screen didn't work ahd charging through the cable didn't work. I was able to charge via the magnetic charger and i could connect to itunes via USB but charging didn't work through the cable. I did try many of the suggestions in this thread like volume up, down then press power button. Did that probably 20+ times. I tried to reset the phone while connected to itunes on my PC which looked promising but ended with an error. I went to the apple store and they couldn't read the serial number on the the phone so they couldn't do anything. I got on the line with Verizon support and she had me reset the phone via logging into icloud via my PC. Finally, I was able to reset the phone but that didn't fix any of the issues. Luckily I have device protection so they are shipping me a new phone in a few days. I would love to hear the root cause for this issue.

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Update 17.1.2 bricked my phone

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