I recently received my iPad back from a friend, who changed the password and Apple ID...
I cannot access or use my device, I sent a query about this with the serial number.
I purchased the iPad in March 2014 and I don't have the packaging or purchase invoice any more.
Please can someone assist? the person who had my device apparently forgot the details.
Please.
[Re-Titled by Moderator]
iPad (4th generation)
Unless your friend can recover their account information the device is now useless to you. The iPad "belongs" to the person who is signed in on it and requires that sign-in information to then unlock it for another user.
Get your friend to try to recover their information:
• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID - Apple Support
• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support
Since you do not have the purchase information you cannot prove to Apple you are the true owner of the device. You are welcome to try to get Apple to reset it but from what you have said I think it highly unlikely.
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Unless your friend can recover their account information the device is now useless to you. The iPad "belongs" to the person who is signed in on it and requires that sign-in information to then unlock it for another user.
Get your friend to try to recover their information:
• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID - Apple Support
• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support
Since you do not have the purchase information you cannot prove to Apple you are the true owner of the device. You are welcome to try to get Apple to reset it but from what you have said I think it highly unlikely.
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
If it is activation locked and you don't have any original proof of purchase information, you're out of luck. Apple won't unlock it for you as activation lock is a theft deterrent system.
The only thing you can do is ask your friend if they can think really hard to remember their apple id info, as the iPad is now useless
I got locked out of my iPad
