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Level 1

4 points

Videos received by text

Unable to play videos received via text message

Posted on Dec 2, 2023 9:52 PM

Top-ranking reply

Level 10

195,711 points

Posted on Dec 2, 2023 9:58 PM

kimburli Said:

"Videos received by text: Unable to play videos received via text message"

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Screen Time being the Culprit:

A. Who's Phone Is This?

Is this a company owned phone? If so, you may not have the permissions to do so.

B. Disable Screen Time, and then restart the device performing all of this. Screen Time is found in Settings.

C. Try manually restarting your iPhone:

D. Disabling Screentime:

Go Here: Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
As it Reads: "To change or turn off the passcode on your child's device, go to Settings > Screen Time and tap your child's name. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode."

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