Every time that I try to reset my security questions it wont let me and says there is inufficient information

I am unable to sign in to apple id because I do not remember my exact security answers. Every time I attempt changing them it say there is insufficient information and knocks me out.

Windows, Windows 10

Posted on Dec 2, 2023 11:42 PM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 5:12 AM

Apple will not help reset security questions because they are no longer supported. What they might be able to help you with is setting up two factor authentication instead which replaced security questions several years ago.


Your next recourse will be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID account security using the information in this document --> Contact Apple for support and service - Apple Support


4 replies
Question marked as Top-ranking reply

Dec 3, 2023 5:12 AM in response to 57nomadder

Apple will not help reset security questions because they are no longer supported. What they might be able to help you with is setting up two factor authentication instead which replaced security questions several years ago.


Your next recourse will be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID account security using the information in this document --> Contact Apple for support and service - Apple Support


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Every time that I try to reset my security questions it wont let me and says there is inufficient information

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