How to stop unrecognized payments made with Apple Pay?

I have noticed a payment I do not recognise how do I stop this payment as my bank Lloyds do not seem interested and stated as it was an Apple payment it was not their problem which I found unbelievable


[Re-Titled by Moderator]

iPhone 12, iOS 17

Posted on Dec 2, 2023 11:31 PM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 7:30 PM

Hi DavidWE,

welcome to the Apple (user-to-user) Community!


Re: "How to stop unrecognized payments made with Apple Pay? : it was an Apple payment "


First, you may want to check what the payments were for ... eg: maybe a family member initiated them?

How to see what you were charged for If you see 'apple.com/bill' on your billing statement - Apple Support

and

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you are charged for a subscription that you do not want, it would need to be cancelled so you are not charged monthly: If you want to cancel a subscription from Apple - Apple Support


How to: Request a refund for apps or content that you bought from Apple - Apple Support

______________________________________

Re: "How to stop unrecognized payments"


After the above you may (or may not) know where the charges originated ?


If you have family, you may want to use Screen Time and "Ask to Buy" to help with purchases.

Set up parental controls with Family Sharing on iPhone - Apple Support


Eg: How to: Set up Ask to Buy - Apple Support


Else: For the App Store etc.:

You can: Manage App Store purchases, subscriptions, settings, and restrictions on iPhone - Apple Support

_________

If needed: more info / support / contact options: (online chat / phone / email etc.)

Apple Pay Support website: Apple Pay - Official Apple Support

or

Apple ID Support website: Apple ID - Official Apple Support

or

iTunes Support website: iTunes - Official Apple Support / Subscriptions and Billing - Official Apple Support



1 reply
Question marked as Top-ranking reply

Dec 3, 2023 7:30 PM in response to DavidWE

Hi DavidWE,

welcome to the Apple (user-to-user) Community!


Re: "How to stop unrecognized payments made with Apple Pay? : it was an Apple payment "


First, you may want to check what the payments were for ... eg: maybe a family member initiated them?

How to see what you were charged for If you see 'apple.com/bill' on your billing statement - Apple Support

and

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you are charged for a subscription that you do not want, it would need to be cancelled so you are not charged monthly: If you want to cancel a subscription from Apple - Apple Support


How to: Request a refund for apps or content that you bought from Apple - Apple Support

______________________________________

Re: "How to stop unrecognized payments"


After the above you may (or may not) know where the charges originated ?


If you have family, you may want to use Screen Time and "Ask to Buy" to help with purchases.

Set up parental controls with Family Sharing on iPhone - Apple Support


Eg: How to: Set up Ask to Buy - Apple Support


Else: For the App Store etc.:

You can: Manage App Store purchases, subscriptions, settings, and restrictions on iPhone - Apple Support

_________

If needed: more info / support / contact options: (online chat / phone / email etc.)

Apple Pay Support website: Apple Pay - Official Apple Support

or

Apple ID Support website: Apple ID - Official Apple Support

or

iTunes Support website: iTunes - Official Apple Support / Subscriptions and Billing - Official Apple Support



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How to stop unrecognized payments made with Apple Pay?

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