apple tv not working

subscription active apple tv not accessable


Apple TV (3rd generation)

Posted on Dec 3, 2023 4:12 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 8:04 AM

Do you have the Apple TV box? If so which model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Users will need to be signed in the the Apple TV box with an Apple ID account that has the Apple TV+ subscription linked to it. For the legacy model Apple TV (3rd generation) [A1427 or A1469] with system software version 7.9, users would need to sign in for Settings﹥iTunes Store﹥.

The older models A1218 or A1378 do not support Apple TV+.

The newer models A1625 or later will need signing in through Settings﹥Users and Accounts﹥.

1 reply
Question marked as Top-ranking reply

Dec 3, 2023 8:04 AM in response to kuba182

Do you have the Apple TV box? If so which model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Users will need to be signed in the the Apple TV box with an Apple ID account that has the Apple TV+ subscription linked to it. For the legacy model Apple TV (3rd generation) [A1427 or A1469] with system software version 7.9, users would need to sign in for Settings﹥iTunes Store﹥.

The older models A1218 or A1378 do not support Apple TV+.

The newer models A1625 or later will need signing in through Settings﹥Users and Accounts﹥.

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apple tv not working

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