I cannot get a Apple music Free trial through my Apple Music app. The App says "Incorrect Address" - A valid address is required to make a purchase. Click on Billing Info to go to the address page and correct your address".

I wanted to get an Apple Music subscription through my Macbook pro, so I clicked on the 1 month free trial option and the it told me to put my Apple ID email and password, which I did. After that it said "Incorrect Address" - A valid address is required to make a purchase. Click on Billing Info to go to the address page and correct your address". When I click on the "Billing Info" button, it just goes to the "Add funds" page !

I don't know what to do. I have a address entered in "Shipping address" and I don't what Apple Music is referring to here. I want to know what's causing this problem. Please someone help me as to how to rectify this and proceed with my free trial on Apple Music.

Thank you

Posted on Dec 3, 2023 6:11 AM

Reply
1 reply

Dec 3, 2023 9:57 PM in response to Jthon

Hi Jthon,

welcome to the Apple (user-to-user) Community/


Re: I cannot get a Apple music Free trial through my Apple Music app. The App says "Incorrect Address"


Am no expert in this area, yet your request surely deserves a reply! Seems the Free Trial is for those who have never had an Apple Music subscription. You may need to be eligible. (NB: A Free Trial will also need to be cancelled at least 24 hours before it expires if you do not want to continue and be charged monthly.)

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Re: "I want to know what's causing this problem".


Seems Apple may require the billing address of your payment method to match your listed shipping address.

(Some of Apple's purchases may require you have a debit / credit card on file, I do not know if Apple Music does.)

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Re: help me as to how to rectify this and proceed with my free trial on Apple Music.


You may need to ensure there are enough funds for one month's Music subscription, or a credit / debit card.

or

You may need to ensure a listed payment card's address info. matches the shipping address. I could be wrong.

How to: Add a payment method to your Apple ID - Apple Support


Here's Apple's online free trial offer: Apple Music - Apple / You can choose a plan and try it free from there.


If needed: Apple Music Support website: (info / support / contact options): Music - Official Apple Support

All the best :-)

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I cannot get a Apple music Free trial through my Apple Music app. The App says "Incorrect Address" - A valid address is required to make a purchase. Click on Billing Info to go to the address page and correct your address".

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