Unable to remove my credit card from settings from an active subscription and I don’t know what the subscription is?


[Edited by Moderator]

iPhone 11, iOS 17

Posted on Dec 3, 2023 11:47 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 11:52 AM

Start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 3-4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

(if you get no help, look at the bottom of the link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

2 replies
Question marked as Top-ranking reply

Dec 3, 2023 11:52 AM in response to Gabriellajonson

Start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 3-4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

(if you get no help, look at the bottom of the link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

Dec 3, 2023 11:55 AM in response to Gabriellajonson

See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


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Unable to remove my credit card from settings from an active subscription and I don’t know what the subscription is?

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