Unsupported file format in notes

I was able to view these photos I saved previously on my iPhone before it got stolen .

then when I bought new phone and synced notes I cannot view some of the photos or pdf files I saved on my previous phone in notes that showed .

iPhone 15 Pro Max, iOS 17

Posted on Dec 3, 2023 6:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2023 7:03 PM

dleung2000 Said:

"Unsupported file format in notes: some photos and pdf files appear and some don’t .: but when I saved these files into my old phone In notes it all appeared no problem on phone . I don’t know why iCloud had a problem with not being able to show the file or image .[...]"

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Thank you for the screenshot.


View these in iCloud Photos: https://www.icloud.com/photos. If they are seen, then they are likely not being downloaded correctly. So, download these, seeing if they pop up as they should.


To add:

Secure your Info:

Having been stollen, account access is of high-concern here. So, don't stare your login info, (B.) verify your devices, and (B.)modify your credentials.:


A. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


then...


B. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

3 replies
Question marked as Top-ranking reply

Dec 3, 2023 7:03 PM in response to dleung2000

dleung2000 Said:

"Unsupported file format in notes: some photos and pdf files appear and some don’t .: but when I saved these files into my old phone In notes it all appeared no problem on phone . I don’t know why iCloud had a problem with not being able to show the file or image .[...]"

-------


Thank you for the screenshot.


View these in iCloud Photos: https://www.icloud.com/photos. If they are seen, then they are likely not being downloaded correctly. So, download these, seeing if they pop up as they should.


To add:

Secure your Info:

Having been stollen, account access is of high-concern here. So, don't stare your login info, (B.) verify your devices, and (B.)modify your credentials.:


A. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


then...


B. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

Dec 3, 2023 6:37 PM in response to dleung2000

dleung2000 Said:

"Unsupported file format in notes: I was able to view these photos I saved previously on my iPhone before it got stolen . then when I bought new phone and synced notes I cannot view some of the photos or pdf files I saved on my previous phone in notes that showed ."

-------


Troubleshooting Filetype Errors:

Provide a screenshot of the error message. Take a Screenshot on iPhone - Apple Support


Dec 3, 2023 6:51 PM in response to TheLittles



some photos and pdf files appear and some don’t .

but when I saved these files into my old phone In notes it all appeared no problem on phone . I don’t know why iCloud had a problem with not being able to show the file or image .


with the pdf file it just keeps loading as shown in photo .

i tried syncing again by turning off notes in iCloud and then turning it back on again but it’s the same result .

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Unsupported file format in notes

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