My iPhone screen was smashed and I can’t remember my Apple ID information. I got a new iPhone, but the sales person had me change my Apple ID and my photos did not recover. How can I get my photos?

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Hocks67 Author

Level 1

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My iPhone screen was smashed and I can’t remember my Apple ID information. I got a new iPhone, but the sales person had me change my Apple ID and my photos did not recover. How can I get my photos?

iphone was screen was smashed

I got a new iPhone, but could not remember my Apple ID

Sales person told me to set up the new iPhone I needed to change my Apple ID

My photos could not be recovered

How can I recover my photos if I can not remember my original Apple ID?

iPhone 5, iOS 10

Posted on Dec 4, 2023 12:16 PM

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Answer 1

Top-ranking reply

muguy

Level 10

92,216 points

Dec 4, 2023 12:19 PM in response to Hocks67

You should not have created a new Apple ID but restored access to your original. If your photos are synced to iCloud the only way to recover is by logging into your old Apple ID. Visit iforgot.apple.com to reset your password.

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My iPhone screen was smashed and I can’t remember my Apple ID information. I got a new iPhone, but the sales person had me change my Apple ID and my photos did not recover. How can I get my photos?

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