Stuck on white screen after all kinds of key shortcuts.

Question

Level 1

5 points

Stuck on white screen after all kinds of key shortcuts.

Hi there! I have a MacBook Pro with High Sierra.

So this one its kinda tricky...

When I press the power button it turns on , the logo appears , then the progress bar starts to load, but it gets to about 70% and the screen goes completly white.

This is what happens most of the time.

So I did the command + alt + R , for the internet restauration option ... I connected to the wifi , the progress bar completes , then it goes to the apple logo , progress bar again and it goes to about 70% again and blank screen... if I do the reset , then power button , then command + option + p + r , the screen goes black and it takes me to the login , but when I click on it it goes to the apple logo , progress bar etc etc...

I try the command + R , for the recovery mode , but it doesnt work , I dont think it even recognize it because when I press the command + R button it goes to the apple logo , progress bar etc etc as if I was not pressing anything different....

Now the weird part is , one time I manage to get to the safe mode , the pc started with the safari browser window open but I couldnt go into any website , but there was the option to go to the recovery HD option , but I didnt knew what to do so I restarted the macbook again and it went back to the apple logo , progress bar etc etc... and I cant get to the recovery HD again no matter what I do , I cant seem to remember what I did to make it work like that or if it was lucky...when I had the options on MacOS utilities to restore , reinstall , or disk utilities , I clicked on the reinstall MacOS , but it gave me the -Recovery server could not be contacted- error... so yeah...is it a faulty HDD? ou my macbook is gone?

Posted on Dec 4, 2023 5:31 PM

Reply

Answer 1

Floydrexdime Author

Level 1

5 points

Dec 5, 2023 9:59 PM in response to TheLittles

Hi again!! I manage to get to the Disk utility again! I dont know exactly what I did , but I did the command + options + P + R three times in a row , then I did the command + option + R , completed the progress bar and right after it complete the bar I hold LEFT SHIFT while the new progress bar was rolling , then it finally completed and sent me to that MacOS utitlities screen.

SO now , Ive try to Reinstall MacOS , but it gave the =The recovery server could not be contacted-

So I went to the Disk utility like you said , I mounted the Internal HD , wich was unmounted .I did the first AID thing . so now I dont know what to do...Im not sure that I can comeback to this screen again so I wanna make sure that Im doing EVERYTHING that can be done here...

Reply

Answer 2

TheLittles

Level 10

205,607 points

Dec 4, 2023 8:47 PM in response to Floydrexdime

Floydrexdime Said:

"I manage to get to the recovery mode once , but I dont know what I did to make it work , but now it's not booting into the recovery mode anymore."

-------

Getting into Recovery Mode:

If you were able to get in to it, while troubleshooting this, then obviously it is operable. So, perform the following...

Reset your SMC and your NVRAM:

(Applies to Intel-Basel Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. keyboard keys) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries to fix this. So, be certain you have the time to do so.

Start With This:

Reply

Answer 3

TheLittles

Level 10

205,607 points

Dec 4, 2023 9:18 PM in response to Floydrexdime

"Ive tried them both.when I use the vnvram it goes to the user selection screen -which is something that does not happen in any other way- , So I pick the main user and it goes back to the apple logo screen, then the progress bar , then the white screen again..the reset the SMC does exactly what the tutorial says it will happen , but when I start the computer again it goes to the apple logo , progress bar , white screen again. I have no idea how I manage to go to the recovery mode that one time...I know that I used the command + R shortcut...but it doesnt work now"

-------

Get this Mac Serviced...

Contact Apple, and setup a Genius Bar Appointment at your local Apple Store or see an AASP (Apple Authorized Service Provider) in your local area. Have them diagnose the issue.

A. Contact Apple:

Contact Us - Choose Locations
Proceed from there as Necessary
NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.

Or...

B. Contact an AASP:

Go Here: Find Locations - Apple Authorized Reseller
Click: Service & Support
Enter: your location information
See: if there is an AASP nearby
Contact: an AASP that shows up, and find out more about the services that they offer to fix the Mac

Reply

Answer 4

Floydrexdime Author

Level 1

5 points

Dec 5, 2023 10:39 PM in response to TheLittles

Hi again!! great news. So I just let my macbook on that utility screen after mounting the HD and repairing it. and suddenly the macbook simply restarted by itself.

It went to a black screen then gave me the option to pick the language and BOOM.

it logged in and now its working normally.

I dont know if it will keep working like this so Ill keep you guys posted!

Thanks again!

Reply

Answer 5

den.thed

Level 10

94,230 points

Dec 4, 2023 7:40 PM in response to Floydrexdime

Sounds like the HDD has completely failed.

Reply

Answer 6

den.thed

Level 10

94,230 points

Dec 4, 2023 5:44 PM in response to Floydrexdime

While in Recovery mode ie macOS Utilities > select Disk Utility > select the Macintosh HD > select First Aid > click Run.

If you do not see the Macintosh HD under Internal disks, then the Internal drive has most likely failed and need to be replaced.

Reply

Answer 7

TheLittles

Level 10

205,607 points

Dec 4, 2023 8:33 PM in response to Floydrexdime

Floydrexdime Said:

"Stuck on white screen after all kinds of key shortcuts."

-------

Thank you for the photo.

Mount the Drive:

Probably because you have yet to mount the drive. To mount the drive, boot up in Recovery Mode [Hold Down: command + R upon boot] and then select Disk Utility. From there, mount the drive. If it is already mounted, then unmount it and then mount it. Also, click the First Aid button for each volume of the drive.

Reply

Answer 8

Floydrexdime Author

Level 1

5 points

Dec 4, 2023 6:04 PM in response to den.thed

Thats what I had to do when I manage to get into the Disk Utility , but the problem is , I cant get to this option again...every shortcut that I use on startup sends me to the apple logo with progress bar and white screen ;(( ... is there anyway to get to this section again? I cant seem to do it again.

Reply

Answer 9

Floydrexdime Author

Level 1

5 points

Dec 4, 2023 9:06 PM in response to TheLittles

Ive tried them both.when I use the vnvram it goes to the user selection screen -which is something that does not happen in any other way- , So I pick the main user and it goes back to the apple logo screen, then the progress bar , then the white screen again..the reset the SMC does exactly what the tutorial says it will happen , but when I start the computer again it goes to the apple logo , progress bar , white screen again. I have no idea how I manage to go to the recovery mode that one time...I know that I used the command + R shortcut...but it doesnt work now

Reply

Answer 10

Floydrexdime Author

Level 1

5 points

Dec 4, 2023 8:29 PM in response to den.thed

yeah... thats what Im thinking :(( ... thanks for the quick reply!! im going to keep trying anyways...if I got anything new I will post it here

Reply

Answer 11

Floydrexdime Author

Level 1

5 points

Dec 4, 2023 8:37 PM in response to TheLittles

yeah , but I cant get to the disk utility option , when I press the command + R it doesnt send me to the recovery mode...it just goes to the apple logo , then the progress bar , then white screen...

Reply