ipad remote management lock

i got an ipad from someone and they test it from getting it from an old job they were working at. the ipad is remote management locked. i can not do anything on it and have tried many ways to reset it.

iPhone 14 Plus, iOS 16

Posted on Dec 4, 2023 6:09 PM

Reply
3 replies

Dec 5, 2023 5:21 AM in response to sydanne8

If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Dec 4, 2023 7:28 PM in response to sydanne8

sydanne8 Said:

"ipad remote management lock: i got an ipad from someone and they test it from getting it from an old job they were working at. the ipad is remote management locked. i can not do anything on it and have tried many ways to reset it."

-------


Troubleshooting a Locked iPad:


Have this Employer Log Out of This:


Learn from this:

If this is a used device, then the person currently signed in to the iPhone needs to log themselves out of it. Elsewise, it is useless to your account. This is the site the seller should have used, prior to selling it to you: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. The seller should have known better.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipad remote management lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.