Why can't I update my OS from the app Store?

Why can't I update my OS from the app Store? Software update just spins and says finding update and never downloads the update. I have Mid-2015 Imac and want update from Catalina 10.15.7 to Big Sur 11

Posted on Dec 4, 2023 10:33 PM

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1 reply

Dec 5, 2023 1:14 AM in response to Hawgman_2007

Try and boot your Mac in the safe mode in order to see if It will update from there


  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


after you’ve booted in the safe modem go to system preferences >software update to update your Mac

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Why can't I update my OS from the app Store?

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