Downloaden app in delen gezin lukt niet. Ik krijg een melding dat een geldige betaal methode vereist terwijl ik die wel heb.

Als betaal methode op mijn telefoon en App Store heb ik PayPal en deze is ook gekoppeld aan ‘delen met gezin’.


Wanneer ik op de telefoon van mijn dochter (die in het gezin zit) een app wil downloaden krijg ik steevast de melding dat een geldige betaal methode voor delen met gezin is vereist.


Aangezien ik dat heb snap ik de melding niet. Ik weet nu niet wat ik nog meer kan doen. Wie heeft/weet een oplossing?


Marijke

iPhone 5c, iOS 10

Posted on Dec 5, 2023 7:42 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2023 8:59 AM

Try to verify your payment information, you need to Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


or

If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

  • If you want to change your card, you need to add first the new card, then remove the old card.

 

or

Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


For more support and assistance -> Nederland or call direct to -> 0800 0201581

1 reply
Question marked as Top-ranking reply

Dec 5, 2023 8:59 AM in response to marijke78

Try to verify your payment information, you need to Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


or

If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

  • If you want to change your card, you need to add first the new card, then remove the old card.

 

or

Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


For more support and assistance -> Nederland or call direct to -> 0800 0201581

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Downloaden app in delen gezin lukt niet. Ik krijg een melding dat een geldige betaal methode vereist terwijl ik die wel heb.

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