The refund request is not on my account yet


Hello, how long does the refund process usually take? Because my status claim already shows that my refund request was accepted, but the money still does not add up to the amount I refund in my bank account. Thank you!

iPhone XS, iOS 17

Posted on Dec 5, 2023 11:43 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2023 11:45 AM

From: Check the status of a refund for apps or content that you bought from Apple - Apple Support



When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


1 reply
Question marked as Top-ranking reply

Dec 5, 2023 11:45 AM in response to sameep129

From: Check the status of a refund for apps or content that you bought from Apple - Apple Support



When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The refund request is not on my account yet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.