MagSafe vs compass

Compass stopped working after using the MagSafe case on the iPhone 15 Pro Max.

Evidently this is a design flaw as Apple could have applied protective screen to cover up all the internal parts from being affected by the magnetic field.

iPhone 15 Pro Max

Posted on Dec 6, 2023 12:52 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2023 1:48 PM

Are you saying the compass doesn't work when the phone is on the MagSafe charger? If so, that is as expected. You can't shield a compass from magnetism and have it work as a compass.


Or, are you saying it no longer works at all, even after being removed from the MagSafe charger? That is not expected behavior and would indicate there is something wrong with your phone. Arrange to have Apple run diagnostics:


Genius Bar Reservation and Apple Support Options - Apple

4 replies
Question marked as Top-ranking reply

Dec 6, 2023 1:48 PM in response to meiliuwong

Are you saying the compass doesn't work when the phone is on the MagSafe charger? If so, that is as expected. You can't shield a compass from magnetism and have it work as a compass.


Or, are you saying it no longer works at all, even after being removed from the MagSafe charger? That is not expected behavior and would indicate there is something wrong with your phone. Arrange to have Apple run diagnostics:


Genius Bar Reservation and Apple Support Options - Apple

Dec 7, 2023 12:47 PM in response to meiliuwong

meiliuwong wrote:

Once the phone is removed from the MagSafe, the compass will function after a reboot.
Shield screen could have prevented the magnetic field interference.

Then your phone is working as designed. Shielding the screen would not make the compass work when the phone is attached to a magnet.


But, feel free to tell Apple what you'd like to see:


Product Feedback - Apple

Dec 7, 2023 12:59 PM in response to meiliuwong

meiliuwong wrote:

Compass stopped working after using the MagSafe case on the iPhone 15 Pro Max.
Evidently this is a design flaw as Apple could have applied protective screen to cover up all the internal parts from being affected by the magnetic field.


Magnetic fields from nearby magnets are more powerful than the planetary magnetic field.


See the “Important” note here: Use the compass on iPhone - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MagSafe vs compass

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.