My daughter's iPhone 12 stopped working this morning in the middle of sending a text message. I have restarted multiple times by using the volume up, down, hold power button, but it is still unresponsive. I have removed case and screen protector. I tried connecting to iTunes to check for a software update, but of course I can't "trust" the computer, because I can't click on the screen. Help!
iPhone 12
Hi. What was the outcome? Seems very similar to my issue. Charged overnight my phone is now stuck on a screen that I can’t get out of. The reset doesn’t work. The forced reset works but goes straight back to screen where I can’t use touch or anything
Here is Apple's support document for troubleshooting screen issues. If your screen isn't working - Apple Support
Thank you, I had already tried those options. The screen is still not responding after taking those steps.
Follow the last paragraph in the support document.
If your screen still isn't working, you might need to set up service for your device. Contact Apple Support.
It sounds like a hardware issue.
iPhone 12 screen stopped working
