Mac Mail IMAP Setting Issue

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Level 1

4 points

Mac Mail IMAP Setting Issue

Setting up company email on Mail, it does not work. But it works when setting up IMAP on PC. Checked webmail which works fine. Verify the setting which is the same as I set in PC

iMac (M1, 2021)

Posted on Dec 6, 2023 8:46 PM

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Answer 1

Top-ranking reply

BDAqua

Level 10

251,399 points

Dec 7, 2023 12:20 AM in response to san737-

The Password rejection can confuse people since it's a catch all meaning...

This Password, Username, Authentication method... is not recognized on this Port to this Server, more than one entry in Keychain for each in/out entry, or a server end problem.

If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

The receiving email ports are:

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

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Answer 2

rkaufmann87

Level 10

149,200 points

Dec 6, 2023 11:16 PM in response to san737-

Your work Tech Support team should be able to assist. There are dozens of YouTube videos that show how to add new accounts. One thing you definitely need to check at your work, is if they have any restrictions about using your own computer to receive work e-mail.

However back to the YouTube videos, here is one that is pretty easy to follow:

https://www.youtube.com/watch?v=IlkqTNQr9Jk

If you still get stuck, please give AppleCare a phone call and they should be able to assist assuming you have all the information you need. Click AppleCare Contact Info to find the phone number for your country.

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