Unauthorized charges on my Apple Wallet

2 months ago I added my credit card to my apple wallet. During this transaction, it verifies my ownership by sending an OTP. Then all was good.


Yesterday an unauthorized transaction was done on my card from the wallet information, and the bank says that as an OTP was issued, it is a full secure transaction, and that I can not clame a dispute or refund.


this is insane, how come ? Anyone has any idea what to do ?



[Re-Titled by Moderator]


iPhone 7 Plus, iOS 14

Posted on Dec 7, 2023 6:54 AM

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Question marked as Top-ranking reply

Posted on May 12, 2024 3:40 PM

zazap67 wrote:
No one has my credit card it’s in my wallet at all times and no one has access to my iPhone .

No one needs physical access to your credit card. You can swipe your card at a gas station terminal that has a card skimmer installed and your card will then be compromised along with your PIN if used. There is no question that you used the OTP password when the card was added to the Wallet, but you will not get the OTP password with transactions that follow, so it may be a little misleading to claim that you authorized those purchases with the OTP Password.


You have not posted the exact description of the charge, so it is unable to determine if the charge was processed by Apple or one of the many scam charges that claim to be from Apple. Through investigation done by the bank/Apple, they are able to determine the device and verification method used to authorize the charge. We also do not know if you have verified the charges using this link to find information on your Subscriptions and Billing. You will also find links there to contact Apple directly.

Subscriptions and Billing - Official Apple Support

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Unauthorized charges on my Apple Wallet

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