AppleCare is viewing my screen

A few days ago I allowed Apple support to view my iPhone screens.

The support ended after 20 minutes or so.

It seems that there is still viewing option as seen in the photo attached here.

I have disabled this for now.

Did I understand correctly ?

Thanks.


iPhone 13 Pro Max, iOS 17

Posted on Dec 7, 2023 11:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 8, 2023 12:57 AM

It's great that you took steps to disable the viewing option. If you're concerned about any potential access remaining after the support session, there are a few things you can do to ensure your privacy and security:


  1. Sometimes, a simple restart can reset certain settings or connections that might still be active after a support session.
  2. Go to Settings > General > Device Management. Look for any profiles installed during the support session. If you find any, delete them.
  3. This will erase your customized settings but not your data. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings. This can help revert any changes made during the support session.
  4. If you're still concerned, get in touch with Apple Support again. They can guide you through steps to ensure there's no residual access or lingering settings.



1 reply
Question marked as Top-ranking reply

Dec 8, 2023 12:57 AM in response to rony-z

It's great that you took steps to disable the viewing option. If you're concerned about any potential access remaining after the support session, there are a few things you can do to ensure your privacy and security:


  1. Sometimes, a simple restart can reset certain settings or connections that might still be active after a support session.
  2. Go to Settings > General > Device Management. Look for any profiles installed during the support session. If you find any, delete them.
  3. This will erase your customized settings but not your data. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings. This can help revert any changes made during the support session.
  4. If you're still concerned, get in touch with Apple Support again. They can guide you through steps to ensure there's no residual access or lingering settings.



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AppleCare is viewing my screen

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