Before,I can download any apps but now I can’t I want to know what happen with my account

When I try to download the app it won’t work so I need to know what happens with it because it says that my iTunes account and apple account is disabled so I can’t download anything on this phone

iPhone 14 Plus, iOS 17

Posted on Dec 8, 2023 10:56 AM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 11:07 AM

It doesn't say your Apple Account, it says the App Store account. If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This is not something you can fix yourself. Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Dec 8, 2023 11:07 AM in response to jallyalex

It doesn't say your Apple Account, it says the App Store account. If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This is not something you can fix yourself. Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support



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Before,I can download any apps but now I can’t I want to know what happen with my account

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