Hey so I bought an iPhone from Facebook as a gift, the phone was dead so I couldn’t see if it was locked, once I got home I saw “locked to owner” what can I do??

I bought an iPhone as a gift for Christmas, on Facebook. The iPhone was dead so the screen didn’t turn on, once I got home I charged it and I saw “locked to owner” what can I possibly do? I was blocked from seller so I can’t return it?

iPhone 14 Pro Max, iOS 17

Posted on Dec 8, 2023 4:59 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 5:12 PM

From Facebook:

  • Eligible purchase made with checkout on Facebook are covered by Purchase Protection. Items exchanged in-person using cash or other person-to-person payment methods are not eligible.


If you don’t qualify for purchase protection you unfortunately don’t have any options. In the future only buy used if you can do so following the guidelines for buyer protection from sites that support it. Only use payment methods that offer protection (do not pay with cash, CashApp, Zelle, etc). If it sounds too good to be true it probably is. Do not pay for anything in person until you can inspect it and ensure it works as expected.

6 replies
Question marked as Top-ranking reply

Dec 8, 2023 5:12 PM in response to Ale6502

From Facebook:

  • Eligible purchase made with checkout on Facebook are covered by Purchase Protection. Items exchanged in-person using cash or other person-to-person payment methods are not eligible.


If you don’t qualify for purchase protection you unfortunately don’t have any options. In the future only buy used if you can do so following the guidelines for buyer protection from sites that support it. Only use payment methods that offer protection (do not pay with cash, CashApp, Zelle, etc). If it sounds too good to be true it probably is. Do not pay for anything in person until you can inspect it and ensure it works as expected.

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Hey so I bought an iPhone from Facebook as a gift, the phone was dead so I couldn’t see if it was locked, once I got home I saw “locked to owner” what can I do??

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