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On my old phone, my ID was another emil, when I am trying to put the password, it says it is inactive ID account. But when I click on forgot and try to change the password, it says again inactive Apple ID. How can I fix the problem? I do not see any solution.
iPhone 7, iOS 15
Thank you, there is my country in regions section. Uzbekistan. But, there are no chat or call options. When I changed the country to the UK, it showed call option, but I need to have a UK number for this. If there was a phone number to which I can call, it would be so great.
You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.
You can reach Apple Support using this link --> Contact - Official Apple Support
or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support
I think it highly unlikely Apple will do anything about your account if contacted by anybody but you, and even then you may need to provide identifying information. You are welcome to have them try though.
Also look at:
Choose your country or region - Official Apple Support
Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
Thank you very much. But, I have tried to do so all day long. There is no chat or phone call service in my country. I will ask my friends overseas to call for me and ask them to reactivate my account. But I am not sure it works but worth a try.
You're right, and the Uzbekistan support site says that some features may not be available. Even the sales items says there are only resellers in Uzbekistan, not Apple itself. It appears Apple doesn't really do business there. You can buy an Apple product but you are pretty much buying it unsupported. I spent 5 minutes searching for a number, but I have other things I need to do today. All I can suggest is you keep on trying to find any help topic that offers a chat session and see if they can help you. Apple used to have a page where anybody anywhere could post and reach an actual person from Apple, but they removed that recently. Now I guess if you have this kind of problem and you are using an iPhone in a country where Apple does not do business then your options are very limited, sorry. :-(
Hi Limnos. You were right. I tried other devices. I clicked on Apple Pencil and there was a chat option. They could not help me as well, but they gave me phone number for support in the US, UK, Pakistan and Saudi Arabia. Only US number worked, but no one has picked a phone yet. Waiting time was about 4 minutes. I do not know what is the waiting time and if they will pick up the phone or not. I need to find a cheaper way of calling them, probably through Skype and then I will try again.
I have just called the US support team now, I waited for 18 minutes and hang up, then I tried UK support team, I waited around for 1-2 minutes and they picked up and I have told them my Apple ID. Now I need to give it time for reactivation, according to them. Let's see.
Try this guide, it’s external but has valid information that is helpful. Good luck
https://www.macworld.com/article/671717/how-to-unlock-an-apple-id-thats-locked-or-disabled.html
I don't know if the US support team only does standard business hours. Your last post was made in the middle of the night here.
That's interesting that you got numbers that functioned. Typically the numbers Apple gives out are toll free and will only work inside the same country.
Can somebody help with the inactive apple ID?
