restore iPhone without charging port working

I was using my iPhone 12 Pro normally, stoped using it for a while to do other stuff, and then tried to use it again but it wouldn't turn on, the screen was just black, so I restarted it using only the buttons, and after a while the apple logo showed up, but then the screen went black again, and it said to plug it in to my computer to restore it, the problem is that the charging port from my phone stopped working a while back, so I can't connect it to my computer, I don't know what else to do.

iPhone 11 Pro Max, iOS 15

Posted on Dec 9, 2023 12:12 AM

Reply
1 reply

Dec 9, 2023 12:27 AM in response to pulgoson

Here are some common solutions you can attempt:


  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  5. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  6. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

restore iPhone without charging port working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.