Some of my banking apps are not working on my iMac

This happens when I'm using Chase Bank and Duke Energy. I need a newer version to access their apps.


[Re-Titled by Moderator]

iMac 21.5″, macOS 10.15

Posted on Dec 10, 2023 7:15 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2023 10:36 AM

Chase Bank and Duke Energy need to stop using the outdated and privacy-intrusive "user agent" query as the means to determine if a browser can handle their website, which was never a good idea to begin with.


If you are motivated to do so direct their attention to this excerpt from Apple's Safari Developer Documentation (emphasis added):


Important

Use feature detection to enable or disable functionality instead of relying on the name or version of the browser in the User Agent string. Learn how to detect available features on MDN…


The passage regarding feature detection in that document uses even stronger language:


"... this is a terrible practice that should be discouraged at all costs."


Unfortunately, continued and inexcusable use of that terrible practice leaves you out in the cold until they realize the error of their ways and correct it.


The workaround for end users who are unable to update their Macs to a newer macOS version is to use a different browser.


Consider Brave, or Firefox:


https://brave.com/


https://www.mozilla.org/en-US/firefox/new/


The bottom line is that there is nothing wrong with your Mac's version of Safari, but those websites are using an outdated and ill-conceived method of determining browser requirements.

5 replies
Question marked as Top-ranking reply

Dec 10, 2023 10:36 AM in response to Lanilp

Chase Bank and Duke Energy need to stop using the outdated and privacy-intrusive "user agent" query as the means to determine if a browser can handle their website, which was never a good idea to begin with.


If you are motivated to do so direct their attention to this excerpt from Apple's Safari Developer Documentation (emphasis added):


Important

Use feature detection to enable or disable functionality instead of relying on the name or version of the browser in the User Agent string. Learn how to detect available features on MDN…


The passage regarding feature detection in that document uses even stronger language:


"... this is a terrible practice that should be discouraged at all costs."


Unfortunately, continued and inexcusable use of that terrible practice leaves you out in the cold until they realize the error of their ways and correct it.


The workaround for end users who are unable to update their Macs to a newer macOS version is to use a different browser.


Consider Brave, or Firefox:


https://brave.com/


https://www.mozilla.org/en-US/firefox/new/


The bottom line is that there is nothing wrong with your Mac's version of Safari, but those websites are using an outdated and ill-conceived method of determining browser requirements.

Dec 10, 2023 9:22 AM in response to Lanilp

If you do "About this Mac...'" from your Apple menu and share the iMac SUB-MODEL, we can tell you if you have an OS upgrade path available.


The "About" window looks like this:



Please include any modifiers to the year, like Early, Mid, or Late.

⚠️ Please DO NOT POST the serial number for security reasons.


However, I also approve of using FireFox. It still supports macOS 15 and will be a much faster solution.

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Some of my banking apps are not working on my iMac

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