iPhone 15 Pro update to iOS 17.1.1 failing / can't setup from old phone on iOS 17.1.2

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Level 1

12 points

iPhone 15 Pro update to iOS 17.1.1 failing / can't setup from old phone on iOS 17.1.2

Hi

I just bought a new iphone 15 Pro which came pre-installed with iOS 17.0.2. I tried setting it up by transferring data from my old phone or an iCloud backup and it didn't work in either case:

Transfer from old iPhone: at some point, I get stuck on a page asking me to update iOS but nothing happens
Backup from iCloud: unable to proceed because the backup is from iOS 17.1.2 and iPhone is running 17.0.2

I then set up the phone as a completely new phone and tried to update the iOS version from the settings but it still doesn't work. I get the following error "Software Update Failed - An error occurred downloading iOS 17.1.1"

iPhone 15 Pro

Posted on Dec 10, 2023 2:27 PM

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Answer 1

sberman

Level 10

268,191 points

Dec 10, 2023 2:56 PM in response to stefanotas

stefanotas wrote:

@sberman: the iPhone is proposing to update to 17.1.1 / doesn't allow to choose 17.1.2.

I can't remove and download the update again given the update is not even downloaded.

Force restart the iPhone as follows:

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.

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Answer 2

stefanotas Author

Level 1

12 points

Dec 10, 2023 3:20 PM in response to sberman

Yep confirmed. I am doing all of this after having reset / erasing all the content and setting from the iPhone. The only apps are the default ones. The only big item in the list of is iOS 17.0.2

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Answer 3

sberman

Level 10

268,191 points

Dec 10, 2023 3:12 PM in response to stefanotas

stefanotas wrote:

I can't remove and download the update again given the update is not even downloaded.

Does this really mean you’ve gone to Settings > General > iPhone Storage and scrolled through the entire list of apps and failed to find anything that looks like a download of an iOS update?

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Answer 4

sberman

Level 10

268,191 points

Dec 10, 2023 2:38 PM in response to stefanotas

iOS 17.1.1 is now obsolete. The current iOS version is 17.1.2.

See “Remove and download the update again” here.

If your iPhone or iPad won't update - Apple Support

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Answer 5

sberman

Level 10

268,191 points

Dec 10, 2023 3:25 PM in response to stefanotas

Ah. Perhaps this is a known issue.

Can’t update brand new iPhone 15 software - Apple Community

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Answer 6

SAH1

Level 1

0 points

Dec 10, 2023 2:35 PM in response to stefanotas

my new 15 Pro Max came with 17.1.1. it will not let me transfer from my old 11 which has 17.1.2. and 15pm will not let me download 17.1.2. now what?

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Answer 7

stefanotas Author

Level 1

12 points

Dec 10, 2023 2:50 PM in response to sberman

@sberman: the iPhone is proposing to update to 17.1.1 / doesn't allow to choose 17.1.2.

I can't remove and download the update again given the update is not even downloaded.

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Answer 8

stefanotas Author

Level 1

12 points

Dec 10, 2023 3:02 PM in response to sberman

I tried that 3 times. doesn't work and it's still proposing to download 17.1.1

when I connect my iPhone to my Mac it allows me to download 17.1.1 but 5min in the download fails

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Answer 9

SAH1

Level 1

0 points

Dec 10, 2023 3:24 PM in response to sberman

there is no previous update to remove and redownload. new phone came with 17.1.1. (just brought our second new phone which came with 17.0.3 to the same place. it needs 2 updates.)

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iPhone 15 Pro update to iOS 17.1.1 failing / can't setup from old phone on iOS 17.1.2

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