iPad OS 17.2 breaks screen scrolling with Magic Mouse or Trackpad

Vertical/Horizontal scrolling used to work on iPad with Magic Mouse or Trackpad. After each software update the scrolling was always reversed, i.e. left/right generated up/down scrolling. In order to fix this issue the iPad had to be placed in Portrait orientation, then turned back to Landscape orientation after which left/right; up/down scrolling would work correctly. With the 17.2 update scrolling has been corrupted and it no longer works.

In portrait orientation, scrolling works correctly. In landscape orientation left/right scrolling in interpreted as up/down scrolling and vice versa. Multiple restarts and multiple turning of the iPad will no longer correct this problem!

iPad Pro (3rd generation)

Posted on Dec 11, 2023 2:13 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2023 3:16 PM

With my fifth generation iPad Pro 12.9" - and iPadOS 17.2 installed, I'm unable to replicate the problem that you describe. For me the Apple Trackpad performs entirely as expected.


Begin with a forced-restart of your iPad - as this will often clear an isolated or post-update software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings - after which you will need to restore your data from your backup:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Similar questions

2 replies
Question marked as Top-ranking reply

Dec 11, 2023 3:16 PM in response to Ken Graham

With my fifth generation iPad Pro 12.9" - and iPadOS 17.2 installed, I'm unable to replicate the problem that you describe. For me the Apple Trackpad performs entirely as expected.


Begin with a forced-restart of your iPad - as this will often clear an isolated or post-update software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings - after which you will need to restore your data from your backup:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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iPad OS 17.2 breaks screen scrolling with Magic Mouse or Trackpad

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