Cannot Connect to Apple Music

Recently I purchased the family subscription to Apple One. My wife is having issues connecting to Apple Music as it comes up with a prompt saying "Cannot Connect". I have seemingly checked everything that could be the issue and verifying that I am sharing the subscription with the family. All seems to be in order as my daughter is able to use all the apps within the family subscription just fine now. It is a little odd that my wife is apple to use Apple TV now also, so I know that the family subscription is working. If my wife uninstalls/reinstalls the app the initial graphic states that she already has a music subscription. Once she closes that prompt then thats when it shows not connected.

Big Sidenote: We live in Japan and I bought my iphone here. My wife and daughter brought their iphones from the United States. As I stated earlier, my daughter is not experiencing any issues though. I verified that our regions match and they do. Any help would be greatly appreciated. Thank you!