PCIE M.2 drive not mounting after Sonoma install

I just updated to Sonoma 14.1.2 and now my Sonnet M.2 card is only intermittently mounting the Raid drive. Does not show up in SoftRaid, but I can see the PCIE card in my System Report. The only time I can get it to mount is when I physically reseat the card. The Raid shows its intact when it mounts, no errors. Any time I restart or shutdown, the drive dismounts.


This is my daily driver workstation, and used everyday. There were no issues prior to the OS update.

iMac Pro (2017)

Posted on Dec 11, 2023 5:13 PM

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Posted on Mar 13, 2024 6:07 PM

I should also say that I have three other OWC USBC Thunderbay running RAID5’s. No problems there at all. Only with the PCIE card M.2 Raid 0.


Sonnett reached back out with the following:


”Hello Adam,


Thank you for the follow-up.


Our engineers have been working hard on this and have now been able to reproduce the issue. Just recently we were able to duplicate this issue with another competitor's hardware as well. From the data we have gathered from customers like yourself, and in our lab, it seems that an update released by Apple in the later 2023 time frame for multiple OS releases caused the issue with drives dropping off. We are trying to narrow down exactly which ones. 

We have filed a bug report to Apple so that they can get the issue fixed in a future OS release. 


If you would like, you can also try and submit your own Apple bug report, and reference the bug report we sent (FB13560165). More individuals reporting this may give more impetus to Apple to look into this more closely or more quickly.


We are sorry for the inconvenience and are working hard to get it resolved as quickly as possible. We have your case status listed as Waiting for Engineering Fix so that we can alert you once there is a solution.


As a partial solution in the interim, we have seen that installing the M.2 card/drives into an external Thunderbolt to PCIe chassis like our Breakaway Box, does resolve the issue of drives dropping off, albeit, bandwidth is limited to ~2750MB/s in the external chassis.


Let us know if any of this helps.


Thank you for your patience while we work through this.


Regards,

Sonnet Team”

78 replies

Mar 5, 2024 1:49 PM in response to Dj Twelvizm

Same issue here, Sonnet 4x4 PCIe card, 2019 Mac Pro. Been happening since Ventura for me.


Clean installed Ventura and Sonoma; neither helped.


I use this machine for work and have lost so much money as a result; a lottery on which drive, if any, will mount, though the sonnet pcie card is apparently officially supported , constant crashes, constant hangs, and an issue where thunderbolt devices cause my whole system to power off the second I plug anything in (my machine was in with apple for almost a month and the advice was buy new audio interfaces! I'm desperate so I did, guess what, still happens and I'm thousands out of pocket).


I really feel angry at the constant issues I've had with a machine I bought at such an inflated price-point, for the spec.


Feels like apple have stopped caring about pro users and seems to have gotten worse since the introduction of their own chips. These machines simply can't be a priority and the time it's taking for a fix just shows that.


I use Logic Pro for my work so in a difficult spot but right on the verge of learning a new DAW and making this the last Mac I own.


I know 80% if this post is basically irrelevant but needed a rant... I AM SO SICK OF IT!

Mar 16, 2024 1:50 AM in response to Dj Twelvizm

Well we've at least garnered some attention from Apple.... I was just informed one of my posts here was deleted.


Is there now a cover-up of this absolute debacle?


In no way should professional users of the most premium Mac Pro product Apple sells face an issue like SSD drives consistently failing to mount, with most of use shelling out well over $10k for each computer and relying on it for our livings.


This is a disgrace.

Apr 13, 2024 8:49 PM in response to Dj Twelvizm

My Sonnet M2 PCIe 4x4 unmounts intermittent my M2 SSD!

(MacPro 2019, 28 Core CPU, 192 GB RAM, 4 TB SSD, AMD Radeon Pro Vega II Duo.)

I have 2 RAID0, each with different M2 SSD. Sometimes the first one is "kicked" about 30 sec after login, sometimes the second one.

Apple, your 2019 MacPro is a real expensive investment. I do ask you to fix that problem very soon!!!

Apr 19, 2024 6:45 AM in response to FrankWoiton

Hi there,

two days ago, I upgraded to Sonoma 14.4.1, and everything was working good. But this morning, my Mac Pro 2019 do not mount my INTERNAL SSD 8T where all my work is! I look everywhere and it is like there is not SSD inside!


Like you wrote, it is a very expensive investment and Apple should fix that now. I can't work!

What happened to you? Did you fixed it? Thank you.

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PCIE M.2 drive not mounting after Sonoma install

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