iPhone 15 Pro Calling Issue

I have recently purchased 15 Pro, while using I have been encountered frequent disconnection during the call and phone has went blank.


[Re-Titled by Moderator]

iPhone 6s, iOS 15

Posted on Dec 12, 2023 1:16 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2023 1:37 AM

In order to see if it is a temprary glitch, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact your cellular carrier, explain your problem and check if everything is okay on their side.


If the issue still persists, since your iPhone is covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Dec 12, 2023 1:37 AM in response to GunasekaranK

In order to see if it is a temprary glitch, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact your cellular carrier, explain your problem and check if everything is okay on their side.


If the issue still persists, since your iPhone is covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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iPhone 15 Pro Calling Issue

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