iTunes stuck at 'sync' stage after iPhone 12 Pro updated to IOS 7.2

When you're in Windows Task Manager and don't know what a process is, right click on it and you will be given the option to "search on line". Select this and online information will be provided.

Information like what does the "Mobile Device Crash Report Tool" do?

Maybe "Extracts log reports from the device and submits them to Apple (if selected)"?

About iTunes for Windows background processes – Apple Support (UK)

https://www.file.net/process/mdcrashreporttool.exe.html

I think you need the luck more than I do.

Hope you get it.

erksworld wrote:

When you're in Windows Task Manager and don't know what a process is, right click on it and you will be given the option to "search on line". Select this and online information will be provided.

Information like what does the "Mobile Device Crash Report Tool" do?

Maybe "Extracts log reports from the device and submits them to Apple (if selected)"?

About iTunes for Windows background processes – Apple Support (UK)

https://www.file.net/process/mdcrashreporttool.exe.html

I think you need the luck more than I do.

Hope you get it.

erksworld, thanks for your response and for sharing.

IMHO, getting information from Microsoft about an Apple process is not my idea of viewing the code to see what it does. While the info may be accurate, it is still too high level for what the process actually does.

Thanks for the good luck wishes. Whatever good comes our way will hopefully benefit us all.

-R.

Thanks, erksworld. This worked for me as well. I had some difficulty accessing the WindowsApps folder but once I was able to do that and delete the offending folder, I was able to sync my iphone.

Shame on the Apple nerds who can never leave well enough alone.

Hit control-alt-delete, find iTunes in the list of open processes, click the arrow besides iTunes to expand its contents and you'll find the crash report tool there. Right-click on it and select End Task. But, FWIW, when I do this iTunes suddenly goes to Steps 3 and 4 quickly and still doesn't load any music onto my iPhone.

I spoke to Apple Support three times regarding this issue. There appears to be no solution other than deleting the crash report. It doesn’t appear that anybody at Apple is working on a fix either. I write that as this issue appears to have been around for years. This said I have only had since updating to OS 14 and 17 on my Mac and iPhone respectively.

Heres my beef with the situation. I’ve been using iTunes since before the iPhone came out. My music collection is extensive I have spent thousands in the iTunes Store. And hours importing my old CDs and vinyl to iTunes.

To now be unable to flawlessly sync my music from my Mac to my iPhone is bonkers. It’s a core feature. I’m not technical and don’t want to be going into a back end process to delete a task that is trying to report the fact the software is not working to the people that made it. (And the devices it’s running on).

I don’t want to spend anymore time on chat with customer support. For the record both the reps I spoke to and the supervisor who called me back were extremely polite and helpful.

I do want somebody at Apple to confirm the issue is being addressed and the timeline of the release that will fix it.

Thanks.

I posted this way back but just in case. Before you force close it open the file location. Then force close it. Next, delete or rename the file. This will fix it permanently and everything will work better.

It is still an issue. New M3 24" iMac, Ultra 2 Watch, and iPhone 15Pro. All up to date but the sync sill stalls at 2. WTF. As someone mentioned this has been around a long time, why? Killing the crash tool works but is a hassle to do every time. I am not sure about deleting it as it may be used for something else. Beyond me how they let this go on so long. Maybe this is just a place for users to vent and no action ever really takes place?

Thank you so much!!!

That worked for me too on Windows. MDCrashReportTool is a process that starts in Task Manager once you start syncing.

Wish I could upvote this more than once. Couldn't sync music or anything and was freezing itunes. Listen to this user, follow their advice!

I have the same issue with my iPhone 15 / Mac Studio. I'm not having the issue with my iPhone 11 using the same computer. Both phones are running 17.2, the Mac Studio is on Sonoma 14.2

Do you happen to have your AppleWatch paired to the iPhone that won't sync by any chance?

Unfortunately not fixed in macOS 14.2.1 / iOS 17.2.1.