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User profile for user: Hawkspeed6
Hawkspeed6 Author
User level: Level 1
27 points

iTunes stuck at 'sync' stage after iPhone 12 Pro updated to IOS 7.2

I recently updated my iPhone 12 Pro IOS to 17.2 the other day and now when I connect the iPhone 12 Pro to iTunes on my iMac, iTunes get stuck 'syncing' the phone at step 2 of 4. This is very frustrating as everything was working happily before the phone update and now I cannot back-up or sync my iPhone in iTunes.


I'm running a rather old iMac (2009) which is running Mac OS 10.13.6 High Sierra. I have not been able to update the OS beyond this for a while but the iMac runs well although some functionality has been lost to to the age of the computer.


iTunes version is 12.8.3.1 but I know this is not the latest version of iTunes but I'm not being prompted to update on my iMac. I expect that is due to the OS level on my iMac.


Any ideas on how to fix this please? i.e. iPhone sync in iTunes getting stuck.

Posted on Dec 13, 2023 2:50 AM

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User profile for user: xCowboy
xCowboy
User level: Level 1
85 points

Posted on Dec 13, 2023 9:19 AM

I had the same problem with iOS 17.2 on iPhone 14 and syncing to iTunes on Mojave.


The solution was to Open the Activity Monitor app and Force Quit "MDCrashReportTool", syncing should proceed just fine after that.


Unfortunately it seems that process starts back up with every sync, so prepare to do this a lot...

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iTunes stuck at 'sync' stage after iPhone 12 Pro updated to IOS 7.2

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