Apple Care+ not work when your Find My is unable

Question

Level 1

4 points

Apple Care+ not work when your Find My is unable

My phone (Iphone 14 pro Max) got stolen on November 10th and the thieves deactivated the Find My from my device so i can not put my iphone in lost mode.

The insurance say they can not approve my claim because my find my it is unable and i have to activate again, then i said for the insurance the thieves deactivated the Find My from my Iphone and i sent the e-mail for them proving my Find My got deactivated when i got stolen and my claim got referral.

But they persist going down this path and just say the same thing (they can not approve my claim). I have got the police record and the phone it is in the black list but the insurance did not ask about anything for me, just "We can not approve your claim", i explain many times and they don`t do anything about it.

Every time i call to AIG they ask for prove and disappear and i just do not know what is going on and this is happening more then one month.

What i have to do to get my claim approve and they send me a new device ?

I just can not believe the Apple do not have support for situations like this and just never mind when some one steals your phone and turn off the Find My. I paid the apple care+ Theft and Lost for 2 years and still paying my phone.

I am just disappointed.

iPhone 14 Pro Max, iOS 17

Posted on Dec 13, 2023 2:59 PM

Reply

Answer 1

sberman

Level 10

274,908 points

Dec 13, 2023 3:12 PM in response to MrCustomer1

The thieves could not have turned off Find My without knowing your Apple ID and password or your iPhone passcode.

The thieves may have powered down your iPhone which may temporarily prevent Find My from locating it. But if that were the case, you could still take action at iCloud.com/find that would very likely satisfy AIG’s requirements.

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Answer 2

sberman

Level 10

274,908 points

Dec 13, 2023 3:34 PM in response to MrCustomer1

From the Theft and Loss Program Summary and Disclosure:

Theft and Loss Program Summary and Disclosure

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Answer 3

Bob Timmons

Level 10

188,916 points

Dec 13, 2023 3:24 PM in response to MrCustomer1

They took the password and turn it off.

"They" could not possibly do this unless they had the ability to log on to your iPhone. How could they have guessed your passcode in less than 10 tries?

Or, are you saying that you did not have the iPhone passcode protected?

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Answer 4

MrCustomer1 Author

Level 1

4 points

Dec 13, 2023 5:01 PM in response to sberman

The problem is when them force you pass the password, mate. So basically i can not get a new device if some one steals my phone and take the password to switched off Find My. In this situations my not very cheap insurance can not work.

frustration.

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Answer 5

MrCustomer1 Author

Level 1

4 points

Dec 13, 2023 5:20 PM in response to sberman

Thank you very much to try help me until here. I will do every thing i can to get my new device. In my view the apple care must be ready for bad situations like that with your costumers, should have a different way. But some times, when i call for the support it is like if them don`t mid for this or don`t know what to do. I was waiting more of a company like apple but it just show me how unprepared they are for some things. It is a big negative bridge can make me think twice about the insurance they are providing for your customers.

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Answer 6

MrCustomer1 Author

Level 1

4 points

Dec 13, 2023 3:19 PM in response to sberman

They took the password and turn it off. The insurance know about the situation, the apple care just passed it for AIG and apparently they don`t have communication between each other.

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